Banner Financial Aid Configuration
Review and support for rules, funds, tracking, requirements, budgets, packaging, disbursement, and related setup.
Financial aid operations • Ellucian Banner support
Dilber Financial Aid Solutions.
Banner Financial Aid consulting for institutions that need cleaner processes, sharper compliance readiness, and calm support during peak aid cycles.
Dilber Financial Aid Solutions
Configuration, testing, packaging, disbursement, troubleshooting
Compliance Minded
Audit preparation, policy alignment, documentation, repeatable controls
Campus Ready
Remote engagements, project support, staff coaching, cycle stabilization
Built for financial aid teams
The right consultant should understand both the regulation and the screen where the work happens.
I help colleges and universities make Banner financial aid operations easier to run: resolving setup issues, improving workflows, preparing for audits, supporting upgrades, and helping staff move through high-pressure seasons with better tools and documentation.
About
I'm Marko Dilber, a Financial Aid leader specializing in Banner Financial Aid operations, compliance, and technology.
With more than 15 years of experience in higher education and financial aid administration, I help colleges and universities solve complex operational challenges that impact compliance, student service, and institutional efficiency.
My work focuses on the areas where Financial Aid and technology intersect: Banner Financial Aid setup, New Aid Year processing, SSB9 implementation, ISIR troubleshooting, packaging strategy, Return of Title IV Funds (R2T4), COD processing, Population Selections, SQL reporting, and workflow optimization.
I currently serve as Director of Financial Aid - Technology & Compliance, where I lead system strategy, compliance operations, staff development, and process improvement initiatives. I work closely across Financial Aid, IT, Registrar, Admissions, Business Office, and institutional leadership to ensure systems support both regulatory compliance and student success.
I hold NASFAA credentials in Return of Title IV Funds (R2T4), Verification, Student Eligibility, and Professional Judgment, and I bring hands-on experience, not just recommendations.
I do not believe in generic consulting reports that sit on a shelf. I focus on practical solutions that fix real problems, improve operations, reduce compliance risk, and help institutions better serve students.
My goal is simple: help Financial Aid offices run smarter, cleaner, and with greater confidence.
Services
Focused support where aid offices feel the pressure.
Engagements can be short diagnostic reviews, project-based support, or ongoing fractional consulting.
Operational Troubleshooting
Root-cause analysis for processing errors, broken workflows, award problems, student record issues, and cycle bottlenecks.
Compliance and Audit Readiness
Support for clean documentation, repeatable controls, policy-to-process alignment, and evidence gathering.
Training and Staff Coaching
Practical Banner guidance, desk procedures, cross-training materials, and working sessions for new or stretched teams.
Implementation and Upgrade Support
Testing plans, validation checklists, issue tracking, process mapping, and go-live support for Banner-related projects.
Process Improvement
Lean reviews of aid workflows, intake queues, communications, reconciliation touchpoints, and reporting handoffs.
How engagements work
Clear scope, visible progress, useful handoff.
Discovery
We clarify the issue, timeline, student impact, systems involved, and what success should look like.
Diagnosis
I review configuration, process notes, test cases, data examples, and stakeholder input to find the practical path forward.
Execution
We work through fixes, validation, documentation, training, and decision points with a simple cadence.
Transfer
Your team receives usable notes, checklists, and next steps so the improvement lasts after the engagement ends.
Good fit
For institutions that need experienced help without adding a permanent seat.
- Financial aid teams preparing for year-start, year-end, or peak packaging.
- Offices with Banner knowledge concentrated in too few people.
- Institutions facing audit findings, recurring processing issues, or unclear procedures.
- Project teams that need financial aid expertise during upgrades or system changes.
Start the conversation
Tell me what your financial aid office is trying to solve.
Send a short note about the challenge, timeline, and the kind of Banner Financial Aid support your institution needs.